Contact Support
Communication security is the cornerstone of our operations. Whether you are experiencing minor account issues, require assistance with active escrow disputes, or wish to report a critical platform vulnerability, the Nexus support team is equipped to assist you around the clock.
// ALL OUTGOING AND INCOMING COMMUNICATIONS MUST BE PGP-ENCRYPTED TO PRESERVE ENVELOPE METADATA PRIVACY.
Primary Inquiries
Tickets & Escalations
If you already hold an active registration inside the market, please access the platform through the official mirrors and utilize our internal ticketing interface for prioritized dispute assistance.
For critical infrastructure bugs, vendor imposter reports, or emergency payment issues, prepend [EMERGENCY] to your message subject line.
CRITICAL WARNING: NEVER SHARE CREDENTIALS
Staff members will never ask for your account password, seed phrase, private wallet keys, or PGP private credentials. If anyone representing support demands these inputs, flag the encounter immediately via a separate secure channel. Use only the signed mirrors listed on our homepage or link directory.
Support PGP Public Key
To guarantee absolute containment, you must encrypt all sensitive payloads with our official support key before forwarding them to our channels. We systematically ignore unencrypted mail containing transaction data, onion links, or account names.
Direct Contact Gateways (Onion-Only)
For complete end-to-end communication secrecy, access our verified mirror infrastructure. These links route directly to our primary database clusters:
RESOLVED YOUR ISSUE?
If you have acquired the necessary mirror configuration instructions, you can bypass the ticket queue and reconnect directly to the marketplace gateway nodes.